Delivery & Returns

We offer Free Local delivery to all addresses in the PR8 postcode.

We deliver throughout the UK (except Northern Ireland) via DHL – delivery is typically 1 – 2 working days when placing orders with delivery days on a Monday – Thursday. All orders placed Friday, Saturday & Sunday will be dispatched Monday. All costs are split into 4 zones dependent on the part of the UK where the item is shipped to. Costs are below, and you can see which Zone by Postcode or by map further below.

ZONE A: £7.95

ZONE B: £7.95

ZONE C: £16.50 (currently not covered)

ZONE D: £19.00

Your order will dispatched at the earliest possible time Monday – Thursday.

All orders placed may be collected in store at…

42A Liverpool Road,
Southport,
PR8 4AY

Between normal working hours Monday – Friday. Please contact us before arriving to pick up your online order.

We sourced the highest quality eco-friendly packaging materials and take great care and attention when packing your cheeses for shipping.

Returns (‘Dry’ Non-Perishable Goods only)

Usually when you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

If you wish to return any ‘Dry’ non-perishable products, please notify us within 24 hours of receiving your delivery.  Returns must be made at your own cost within 7 days of receiving your delivery.  Please note that we can only accept the return of ‘Dry’ non-perishable products – we cannot accept returns of any fresh or frozen products.  Returns must be received in their original condition.

Damaged Products

If any of your products are damaged in any way upon receipt, please call us on  01704 568822 or email us at info@birkdalecheese.com. Please send an image of the damaged product along with your Order Number and an explanation of the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Cancellations (‘Dry’ Non-Perishable and Frozen Goods only)

When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and up to 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

Requests for cancellations must be made before 11am on your Dispatch Date – see your Order Confirmation email and Order History for details.  Birkdale Cheese Centre Ltd t/a Birkdale Cheese Co buys perishable products specifically to fulfil the orders we receive, and we cannot cancel or refund orders for these perishable products once we have sourced them at your instruction.  Such products include: Fresh meat, Fresh poultry, Fresh seafood and Fresh cheese.

Please make sure you are happy with your Shopping Cart/Basket before making payment and completing your order.  Please check your Order Confirmation email to review the details of the order that you have submitted. Birkdale Cheese Centre Ltd t/a Birkdale Cheese Co cannot be held liable for acting in good faith on incorrect information received.